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Rosegarth Dog Walkers

Hambleton

Selby

YO8 8JG

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Rosegarth Dog Walkers logo design courtesey of Leah Hodgkinson.

email: rosegarth.dogwalkers@yahoo.co.uk

Tel: Mandy Cox on 07909 832756

Our passion is to ensure that your dog has a great time with us whether walking or home boarding.

Terms & Conditions

 

The client agrees to the following:

 

1. Liability Policies:

  • Rosegarth Dog Walkers and its employees agree to provide services stated in this contract in a reliable and trustworthy manner.  In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Rosegarth Dog Walkers or its employees, unless arising from gross negligence on the part of Rosegarth Dog Walkers.  Client agrees to notify Rosegarth Dog Walkers of any concerns within 24 hours of returning home.

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  • Rosegarth Dog Walkers  cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

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  • Rosegarth Dog Walkers cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

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  • Rosegarth Dog Walkers  or its employees shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Rosegarth Dog Walkers  to allow outside while sitter is not there.  This includes pets with doggie doors and outdoor pets.

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  • The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on all vaccinations,

         worming and flea treatments.  Client agrees to reimburse Rosegarth Dog Walkers  for all costs (including, but not limited to,

         medical care and lost wages) associated with contracting any ailments while exposed to pet(s).

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  • All pets with electronic fences must wear their collars with fresh batteries. Rosegarth Dog Walkers is not responsible for any animals that get out or inside of perimeter.

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  • Rosegarth Dog Walkers will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.

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  • Rosegarth Dog Walkers does not accept aggressive animals.  Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if client’s pet should bite another person or animal.

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  • Rosegarth Dog Walkers will not walk unruly or untrained dogs or dogs that choke themselves on their leash.  All pets must be walked on a leash, no exceptions.

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  • Rosegarth Dog Walkers does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services.  Any veterinary/medical concerns will be referred to a veterinarian.

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  • Client authorises Rosegarth Dog Walkers  to obtain the services of a locksmith should a key/garage opener malfunction.  Client is responsible for all charges.

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  • Client is responsible for making arrangements for snow removal.  Visits may not be made in snow covered driveways and/or walkways because of safety concerns.

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  • Job sharing is not covered under our insurance.  We can not be responsible for your pet or home if another service provider enters your property while we are not there.

 

 

2. Cancellation Policy: 

  • Cancellations must be received within 48 hours of scheduled visit or a cancellation fee of £25 will apply. Rosegarth Dog Walkers  reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

 

3. Business Hours:   

  • Business and visiting hours fall between the hours of 7.30 a.m. and 7.30 p.m. and services are usually completed during this time unless we are behind schedule.  Rosegarth Dog Walkers will not accept time specific calls as we can not guarantee specific times accurately.  A three hour window is acceptable.

 

4. Bad Cheque Policy:   

  • A £15. fee is assessed on all returned checks.  All fees are due promptly and must be paid via money order or cash only.

 

5. Emergencies:  

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  • Client agrees to authorise Rosegarth Dog Walkers to handle any emergencies that may arise. Rosegarth Dog Walkers will make every effort to contact clients, however client gives Rosegarth Dog Walkers  authority to act in the pet’s/home’s best interest.

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  • Rosegarth Dog Walkers requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster.  It is best your emergency contact is a neighbour so they can reach your home. Rosegarth Dog Walkers is not responsible for pets in these circumstances.

 

6. Payment Arrangement:   

  • Payment is expected before services are rendered.  In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of £10 will be applied.